*See more information regarding Christmas Shipping.
What service do you use for shipping?
We use Australia Post, Star Track (Australia Post's courier service), and IAS Fine Art Logistics.
What if I need my artwork urgently or by a certain date?
Let us know if you require an urgent or unusual delivery and we will do our very best. However, we cannot guarantee an arrival date, as any postal delays are out of our control.
We offer a specialised service for the packaging and shipment of artworks. Our staff are trained in fine art packing and freight. We use layers of bubble wrap and telescopic picture box cardboard to package your orders.
How long will my order take to arrive?
Orders are usually processed and dispatched within 2-3 business days. There may be delays during busier times. Domestic delivery usually takes between 2-6 business days. (For more information, please refer to Australia Post and Star Track.)
Pre-orders are sent once the item has arrived at the gallery.
Do you ship internationally?
We certainly do! You will receive a notification upon checkout if you are shipping to an international address. You can then send us your expression of interest, and we will organise a shipping quote for you. (This varies depending on the item and your location.)
Please note that we are subject to certain restrictions when shipping international parcels, and some artworks may be too large or fragile to ship.
We also offer a plane pack service where we can package your artwork at a charge, so that you can take it yourself on your flight home. We do require at least 24 hours notice for this service.
What do I do if my order arrives damaged?
In the rare instance this occurs, please contact us as soon as possible and we will assist you. Retain all original, damaged packing materials.
What if my parcel is delayed or goes missing?
Please note that while we take the utmost care with packaging our orders, and ship them as swiftly as we can, once the parcel is off our shores it is in the hands of the destination country's postal service. If you experience any delays with your parcel after it has left Australia, your best course of action would be to lodge an inquiry with your local postal service.
For parcels shipped to the United States, the United States Postal Service (USPS) may from time to time subject random parcels to a customs check. The goods may be confiscated or require the presentation of an import permit before being released. In most cases, if any of the above occurs, you should receive a letter notifying you of any required action. This clearance process can take up to 15 business days, a time frame which is outside the control of Australia Post.
If your parcel has been missing for more than 30 business days, we are happy to lodge an inquiry with Australia Post on your behalf.