About

Outré Gallery challenges the conventions of the archetypal gallery. Established for over two decades in Melbourne, Australia, Outré features solo and group exhibitions by international and Australian artists with a focus on New Contemporary art. We showcase original artworks and limited edition prints, and publish inhouse under Outré Press, creating a selection of beautifully designed art books and limited edition prints in collaboration with our artists. Read More

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FAQs

If you can’t find what you’re looking for, please feel free to contact us. We will get back to you as soon as we can!

PAYMENT, SHIPPING & RETURNS

• What payment methods do you accept?

  • We accept credit card payment by Visa, MasterCard and American Express. (There is a surcharge for AMEX.) We also accept Afterpay and Art Money through our website. We are unable to accept payments by PayPal, wire transfer or cheque.

• Will I be charged any taxes?

  • All of our prices include the 10% Australian GST (Goods and Services Tax) which is included in the final price. If you are travelling out of Australia, you can claim this tax back at the airport upon presentation of the goods and invoice, provided you have spent a minimum of $300. For more information, click here.

    If your purchase is being shipped internationally, you are responsible for paying any additional local taxes and duties on arrival (if applicable), as calculated by the country the parcel is shipped to. Contact the customs department in your own country to learn more.

• What are your Lay-by / Payment Plan terms?

  • We happily offer a lay-by/lay-away/payment plan on all artwork including originals. This can be a great way to lock in an artwork that might be limited or about to sell out – or just a good way to pace your payments.

    For original artwork, we require a 50% deposit. For objects and prints (both framed and unframed), we require a 30% deposit and prefer fortnightly payments. Please present your order details and/or proof of ID upon collection. If you require someone else to collect your lay-by on your behalf, please contact the gallery prior to collection and providing the the customers details. 

    All forfeited or cancelled lay-bys incur a storage and admin fee equal to 25–50% of the total value. Lay-bys not finalised by the due date will be returned to stock without notice. If you have an overdue lay-by, please contact us to discuss your options.

    Lay-by Periods

    For artworks valued –
    up to $400, 1 month
    $400-700, 6 weeks
    $700-$1000, 2 months
    over $1000, 3 months

• What happens once I submit my online order?

  • Once you submit your order via the secure online shopping cart, your card will be charged and we will process the order at our gallery. In the case of exhibition works and pre-orders, we will charge your credit card ahead of time to secure the work and dispatch after the exhibition is complete or once the pre-order item has arrived. We offer delivery, as well as local pick up.

• Can I pick up my order from the gallery?

  • Yes! You'll just need to select Click & Collect from either our Melbourne CBD or Fitzroy gallery when purchasing online. Please note our opening hours before selecting this option.

    You will receive a confirmation email once your Click & Collect order is received. We will send a follow up email to notify you when your order is ready for collection.
    
    If the artwork is in stock at the nominated gallery, your order will usually be ready by the next business day. If the artwork needs to be framed, the turnaround time will be approximately 2 weeks. We will always let you know if this is the case. 

• How do you ship within Australia?

  • We use Australia Post, Star Track (Australia Post's courier service), and IAS Fine Art Logistics.
    
    Please note that you will be required to provide a signature on delivery.

• Do you ship internationally?

  • We certainly do! You will receive a notification upon checkout if you are shipping to an international address. You can then send us your expression of interest, and we will organise a shipping quote for you. (This varies depending on the item and your location.)

    Please note that we are subject to certain restrictions when shipping international parcels, and some artworks may be too large or fragile to ship.

    We also offer a service where we can package your artwork for travel at a charge, so that you can take it yourself on your flight home. We do require at least 24 hours notice for this service.

• How much does shipping cost?

  • Shipping prices vary according to the size and weight of the artwork, and whether it is being shipped within Australia or internationally. For domestic orders, your shipping fee will be calculated upon checkout. For international orders, we are happy to provide a quote for you.

• Can I add insurance to my shipping?

  • All artworks are insured for their declared value. Please contact us if you have any further questions regarding insurance.

• I need my order ASAP, can you arrange express shipping?

  • Let us know if you require an urgent or unusual delivery and we will do our very best to expedite your delivery. Please note that we cannot guarantee an arrival date, as any postal delays are out of our control. For an express shipping quote, please contact us.

• How will my order be packaged?

  • We offer a specialised service for the packaging and shipment of artworks. Our staff are trained in fine art packing and freight. We use layers of bubble wrap and telescopic picture box cardboard to package your orders.

• How long will my order take to arrive?

  • If your item is in stock, orders are usually processed and dispatched within 2-3 business days. There may be delays during busier times. Domestic delivery usually takes between 2-6 business days. (For more information, please refer to Australia Post and Star Track.)

    Pre-orders and restocks are sent once the item has arrived at the gallery. The estimated arrival date of pre-orders is usually stated on our website. We will let you know if anything changes with your order.

• What do I do if my order arrives damaged?

  • In the rare instance this occurs, please contact us as soon as possible and we will assist you. Retain all original, damaged packing materials.

• How can I track my order?

  • We will notify you when your order has shipped, and send a tracking number to follow the progress of your delivery. Please note that the tracking number may not be active until after the item has been despatched, usually 24 hours after the day we issue it to you. Contact us if you have any trouble tracking your order.

• What if my parcel is delayed or goes missing?

  • Please note that while we take the utmost care with packaging our orders, and ship them as swiftly as we can, once the parcel is off our shores it is in the hands of the destination country's postal service. If you experience any delays with your parcel after it has left Australia, your best course of action would be to lodge an inquiry with your local postal service.

    For parcels shipped to the United States, the United States Postal Service (USPS) may from time to time subject random parcels to a customs check. The goods may be confiscated or require the presentation of an import permit before being released. In most cases, if any of the above occurs, you should receive a letter notifying you of any required action. This clearance process can take up to 15 business days, a time frame which is outside the control of Australia Post.

    If your parcel has been missing for more than 30 business days, we are happy to lodge an inquiry with Australia Post on your behalf.

• Do you offer gift vouchers?

  • Yes! Shopping for someone else but not sure what to give them? Give them the gift of choice with an Outré Gallery gift voucher.

    Gift vouchers are delivered by email to the purchaser, who can then print them or forward them via email to the recipient. Please note that the vouchers are emailed once we manually process your order. We try and do this as quickly as possible - but it may take up to 12 hours.

    Vouchers are redeemable via the website and in the gallery. They can be redeemed by overseas customers, but they will need to contact us directly for a manual order.

• Do you offer gift wrapping?

  • Yes! Gift wrapping is complimentary with all in store or click and collect purchases - unfortunately we do not offer gift wrap on items to be shipped. Let us know if you would like your order wrapped up, and whether you’d like to include a personalised note for the recipient.

• What is your return/exchange policy?

  • We offer an exchange within 2 weeks of purchase for all framed artworks (excluding custom framing), provided the goods are returned to us in their original condition and you have proof of purchase. If you do not have the tax invoice as proof of purchase, you may be able to offer contact details of the person who bought the piece, and we can search for it in our system. You may exchange for another item, or we can provide a credit note that does not expire.

    Unfortunately, we do not accept returns or exchanges for unframed artworks, custom framing, original artworks, books, and objects. We also do not offer a cash refund for change of mind. Contact us if you have a question about returns.

ARTIST SUBMISSIONS

• I would like to be represented by Outré. Can you take a look at my portfolio?

  • Yes! We are always on the lookout for new artists. We are happy to preview your work via email. We welcome links to your website, Instagram and/or PDF portfolios – but no large email attachments, please. We go through every single submission. However, as we are approached by many artists every week, we don’t necessarily have the resources to critique or provide feedback on your work. We thank you for your understanding.

    Please bear in mind that we plan our exhibitions 1-2 years in advance and currently have a full roster of artists. If you think you would be a great fit for the gallery, let us know in what capacity you would like to contribute your work (ie. exhibiting original artwork, wholesaling prints/pins, etc). Please also carefully look through our current artworks to see the kind of work we showcase at the gallery.

    Please know that there are many factors that dictate who we represent, and a rejection from us is no indication of the quality or integrity of your work.

EXHIBITIONS, ARTWORK & PRINTS

• Do you have exhibitions?

  • Yes, we have many exhibitions throughout the year. We try to have a range of shows in the gallery, featuring both local and international artists, emerging and established, and solo and group shows. See our Current Exhibitions, Upcoming Exhibitions and Past Exhibitions.

• Can I hire Outré Gallery for an exhibition?

  • Our galleries are not available for hire. While we do not generally take exhibition proposals from artists that we do not already represent, please feel free to contact us if you have a proposal.

• Can I sell my paintings/prints/sculptures at Outré Gallery?

  • Please refer to Artist Submissions above.

• How can I buy an original artwork from my favourite artist?

  • We generally offer original artworks when we have exhibitions. As originals are highly prized and sought after, these often sell very quickly. We keep waiting lists for our artists, and offer a preview to those on the list before show openings. Contact us if you see a piece you're interested in, or if you'd like to be placed on a waiting list for an artist.

• How can I be notified of upcoming exhibitions and print releases?

  • We send out a newsletter 1-2 times a month with news of upcoming shows, new prints and other notable items and events in our galleries. Sign up to the newsletter here.

• I am a media representative, writer, blogger or editor. How do I receive press releases from Outré?

  • Please contact us to receive a media kit for any upcoming exhibitions.

• Can I buy a specific number out of a print edition?

  • Unfortunately no. We have a firm policy not to allocate or promise specific edition numbers. We like to be fair (everyone gets a random number), and also our system does not allow for tracking numbers. For the most part, modern print editions (especially giclee prints and serigraphs) are all identical in quality from the first to the last print. Your print quality is guaranteed.

• What is the difference between an original, limited edition print and open edition print?

  • An original artwork is any one of a kind or series of images an artist has approved as original artwork. A limited edition print is a copy of an original piece of art that is printed in a limited number. Open edition prints are copies of original artworks that can be reproduced indefinitely.

• What is a giclée print?

  • From the French verb “to spray”, the word giclée (zhee-clay) is used to describe a digital state-of-the-art fine art printmaking process. Giclee prints are created using a high-resolution high quality inkjet style printer. Images or paintings are carefully scanned and reproduced using stable pigment-based inks.

    Giclée are printed on a variety of substrates or mediums, the most common being watercolour paper or canvas. The process lends high archival stability.

    The giclée process uses such small dots and so many of them that they are not discernible to the eye. A giclée print is essentially a continuous tone print showing every color and tonal nuance. You often see that rich, velvety, smokey look to a giclée that is very seductive.

• What is a serigraph print?

  • A serigraph is a silkscreen process, printed by hand using silk screens. There is a separate screen used for each individual colour. Each colour is mixed to the artist’s specifications. Ink is squeegeed through the screen (which is a kind of stencil) and onto the media. Due to the labor involved and the life of the screens, smaller edition sizes are the norm.

    Serigraphs are especially great for replicating sharp edges and bold, flat colour.

• What is an Artist's Proof?

  • An Artist‘s Proof (sometimes marked as A/P or AP) is exactly the same as a limited edition print. It is the same image, from the same print run, printed on the same paper.

    Before the advent of modern technology, the artist would pull every tenth print from the press during printing and examine it personally for quality control. Since these prints had been handled by the artist and personally approved, they were called Artist’s Proof prints. Artists would often keep these as part of their personal collection.

    The tradition of numbering 10 percent as Artist’s Proofs continues. Because of their restricted number, some artist’s proofs are sometimes sold at a premium. Many collectors value APs for these reasons.

    Modern printing methods mean that Studio Proofs are printed to the exact same quality and specification as limited edition prints and APs.

• Do you offer custom framing?

  • Yes, we do! Please bring your artworks or photographs into one of our locations for a non-obligatory quote. We can also frame an existing product in another style. We can generally do a 1 to 2 week turnaround with a 30% deposit at the time of booking in your framing. Read more about our Custom Framing Service.

JOB OPPORTUNITIES

• I would like to work at Outré. Are you hiring?

  • We are currently not advertising for any positions.

• Do you offer work experience or internships?

  • Not at the moment. We really appreciate that people might like to come and work at the gallery, but for the most part we have a tight knit team without the capacity to supervise nor train interns, students on placements or volunteers.