IMPORTANT - PLEASE NOTE:
XMAS MAIL ORDER CUT-OFF
We'll be processing orders online orders for shipping up until the 17th, and suggest that Australian orders be placed before the 11th to help ensure delivery by Xmas.
To be safe, however, we recommend customers order as soon as possible for delivery - as we ship Australia Post and Star Track Couriers we cannot guarantee delivery times once they've left the gallery.
What are my options for shipping?
We offer alternative shipping methods within Australia, so please let us know if your order is urgent or unusual.
Please supply us with all relevant details when submitting your address to avoid delays or problems with delivery.
Smaller works will be sent via Australia Post - these are works which fit within the size restrictions of the service. Shipping price will be calculated at checkout. Expected delivery falls within Australia Post's standard parcel shipping time frame - roughly 2+ business days depending on location. Please check their website for more details australiapost.com.au
Medium - large sized works will be sent via Australia Post's Courier Service Star Track - this service offers online tracking and confirmation of delivery. Whilst the delivery time frame is roughly 4-7 business days, please be aware there could be delays with the delivery of your work.
In a case-by-case basis for larger more expensive works or bulk orders, we use IAS for excellent door-to-door art transport. This is a super careful service by experts in handling fragile artworks (we do not use regular couriers).
If IAS is going to be used, the checkout process will notify you that a quote will need to be provided. We will not process your order until we have discussed this with you.
For gallery to gallery delivery (ie from Melbourne Gallery to Perth Gallery) there is no charge for this, but you need to be patient with the arrival time, as there can be up to a 6 week wait.
We also offer a boxing or 'plane pack' service where we can box your artwork at a charge, so that you can take it yourself on your flight home. We do require at least 24 hours notice for this service.
Most unframed prints are sent rolled in extra-wide heavy-duty tubes specially made custom for us to our high standards. We are collectors ourselves and send artworks how we would like to receive them ourselves. We take pride in packing all orders with care and experience.
When posting (smaller) framed artworks, we use multiple layers of bubblewrap and then create a custom cardboard shell for extra protection.
Books are packaged in special book post cardboard packs.
Orders are processed and dispatched within a 7-10 days of receiving your order, but more often than not within 48 hours. Customers receive a order confirmation email, and an email notifying them when their parcel has been sent. Please make sure you provide an accurate email address so we can communicate with you on the status of your order.
Prints are often sourced from our warehouse on a Wednesday afternoon and dispatched on a Thursday - therefore orders made on a Thursday or Friday can take up to a week to be sent. We generally do not process orders on Saturday or Sunday.
Pre-orders are sent once the item has arrived at the gallery. Often the delivery to us is beyond our control, so while we like to provide estimated times on dispatch, this is not always 100% accurate. Please know that if you pre-order, we have guaranteed your order – and it will be dispatched in due course.
What do I do if my order arrives damaged?
If your order arrives damaged please call Outré Gallery as soon as possible and we will give you further instructions (03) 9642 5455. Please have your order reference number on hand when you call.
It is very important that you retain all original, damaged packing materials. In most instances the insurance issued by the Post Office requires that you make a report.